Frequently asked questions
We take your nutrition, health and satisfaction seriously.
Yes, all SUSTAGEN® products have lactose in differing quantities.
SUSTAGEN® Hospital Formula, SUSTAGEN® Sport, SUSTAGEN® ready-to-drink and SUSTAGEN® Everyday are high in lactose as they are based on skim milk powder.
SUSTAGEN® OPTIMUM™ and SUSTAGEN® Diabetic are very low in lactose when made up with water (0.28g per serve).
No, SUSTAGEN® products do not contain any added artificial preservatives.
All chocolate variants of SUSTAGEN® contain a small amount of caffeine naturally occurring in the cocoa ingredient. SUSTAGEN® Hospital Formula Coffee flavour also contains caffeine. All other flavours of SUSTAGEN® do not contain caffeine.
There are no gluten containing ingredients in any SUSTAGEN® products. The following products have been tested and are labelled gluten free:
- SUSTAGEN® Hospital Formula
- SUSTAGEN® Hospital Formula plus Fibre
- SUSTAGEN® Everyday
- SUSTAGEN® Ready to Drink
- SUSTAGEN® Sport
No, SUSTAGEN® products do not contain fructose.
SUSTAGEN® Hospital Formula and SUSTAGEN® Optimum™ are suitable for children aged 4 years and above.
SUSTAGEN® Everyday and SUSTAGEN® Ready To Drink are suitable for children aged 4 years and above.
SUSTAGEN® Sport is not suitable for children under 15 years of age or pregnant women.
SUSTAGEN® Diabetic is suitable for children aged 4 years and above with diabetes or pre-diabetes (type 1 or type 2) who are not eating well or have a poor appetite.
The Glycaemic Index of SUSTAGEN® Diabetic powder is 34, and SUSTAGEN® Diabetic Ready To Drink is 30. It is specially formulated for people with diabetes, as it is lower in carbohydrates than SUSTAGEN® Hospital Formula, based on a per serve basis.
As the SUSTAGEN® range contains milk, it is only suitable for vegetarians who consume dairy products as part of their diet (ie. Lacto-ovo and Lacto Vegetarians). SUSTAGEN® is not suitable for vegans.
In most cases consumption of SUSTAGEN® products during pregnancy is fine (besides SUSTAGEN® Sport, as it is not suitable for pregnant woman) and the additional nutritional intake is beneficial. However, as we do not know your medical history, we recommend that you check with your healthcare professional prior to taking this or any nutritional supplement.
In most cases consumption of SUSTAGEN® products while breast feeding is fine and the additional nutritional intake is beneficial. However, as we do not know your medical history, we recommend that you check with your doctor prior to taking this or any nutritional supplement.
Yes, however the nutrient content, including additional fat and calories from full cream milk, will be different to what is stated in the nutrition information panel on the packaging.
It must be treated like any other food that is prepared. It must be consumed after 6 hours if kept at room temperature and 24hrs if refrigerated.
Once opened, product should be used within 4 weeks.